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Swapgate team
September 26, 2024
~1 min read

I made a cryptocurrency exchange via telegram/bot, forum, skype or viber. Why my funds have not been credited to my account?

Please note that all exchange operations are carried out EXCLUSIVELY through a request on the official website https://swapgate.io/. When creating a request, you receive all the necessary details for the exchange. Offers to use SwapGate services from any other sources are created by fraudsters impersonating our service. If you encounter scammers, be sure to inform us so that we can take the necessary measures.

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Please note that Swapgate uses a risk-scoring automated system aimed to spot suspicious activity during operations. In case your transaction is flagged by this system, Swapgate reserves the right to conduct the KYC procedure and process the transaction in following our AML Policy and our Terms and Conditions . We use cookies to enhance your experience. By using Swapgate, you agree to our Terms and Conditions and Privacy Policy .